Financial Policies and Procedures

To Our Patients:

As you know the entire health care industry is undergoing an unprecedented amount of change that is affecting us all. The government and insurance companies are lowering reimbursements, changing what they will cover and mandating expensive new business practices. Declining reimbursements as well as increasing paperwork has caused an increase in our staff time and resources. We have found it necessary to assign the fees discussed below to help negate some of these costs. These fees will not be billed to your insurance carrier and will be your responsibility. We are happy to discuss any questions you may have regarding these financial policies. We are pleased to participate in your health care and look forward to establishing a lasting relationship as your health care provider.

Appointments

Please arrive at least 15 minutes prior to your appointment time to fill out necessary paperwork. If you need to reschedule, please give 24 hours notice. If you MISS or NO-SHOW for your appointment, there will be a $50 charge assigned to your account.

Co-Payments, Deductibles, and Fees

Co-payment, insurance deductibles and fees for service, not covered by your insurance policy are typically collected at the time a service is rendered. We accept Cash, Check, Visa and MasterCard.

For Elective Procedures, payment must be presented no less than seven (7) days prior to the procedure, allowing enough time for the check to clear the bank.

Insurance

A current insurance card must be presented at each visit; if not, you may be responsible for payment in full at the time of visit. You will receive a refund (within 30 days) upon payment by your insurance company. If WCC is not contracted with your insurance carrier, you are responsible for payment in full at the time of your visit. If your insurance company deems your visit a non-covered service, you will be responsible for payment in full.

Mail Order Medications

You are responsible for obtaining any necessary insurance prior authorization requirements for your current medications. Please provide the appropriate completed forms at the time of your visit for us to accommodate your needs.

Prescription Refill by Phone

For refills requested by phone without an appointment, you may be charged $20.

Non Emergency Exchange Call

These are calls that are placed on the emergency after hours line for a non-emergent matter that should wait until regular business hours. You may be charged $20.

Walk in Nurse Consult

You may be charged $30.

Lab Bills

If you have questions about your lab bill, please contact the lab vendor indicated on your lab bill.

Past Due Accounts

Payment is due when services are rendered. If we file your insurance claim and the insurance company satisfies their responsibility but there is a remaining balance that is your responsibility, you will receive three bills from WCC. If you have not paid in full or arranged and honored a payment plan within the three months, we may refer your account to a collection agency or our attorney. They, in turn will report your past due status to a Credit Reporting Agency. Any fees incurred by WCC for Attorney or Court costs will be your responsibility.

Visits

Please be aware that most insurance companies cover one (1) preventive physical visit per plan year. Additional visits will qualify as problem visits and are billed as such. It is your responsibility to verify your benefits and financial responsibility before your appointment.

Completion of Forms

A fee will be charged for completion of EACH SET of forms and must be paid prior to the release of the forms. These include Disability, FMLA, and Leave of Absence forms. The fee PER SET of forms is $30.

It is Women’s Care Consultants’ ongoing mission to give our patients the finest care possible. We apologize for any inconvenience these charges cause. If you have questions regarding these fees please call us at 314-432-3669.